About Us
Dedicated and competent team committed to enriching the lives of all entrusted to our care for over 25 years.
Vision
Enriching the lives of all entrusted to our care
United Medicare Centre (UMC), Toa Payoh was officially opened in 2003 by the then Minister for Health, Mr Khaw Boon Wan. Initiated by the Ministry of Health (MOH) to cater to Singapore’s growing demand for quality nursing care, UMC (Toa Payoh) was established as Singapore’s first purpose-built private nursing home.
The flagship facility at Toa Payoh took 18 months to complete, with fully customised facilities to cater to the needs of its residents and their families. In the same year, UMC was also approved as a provider of the Portable Subsidy Scheme by MOH, in recognition of our work and commitment to providing the best healthcare services for our residents.
Recognising the growing demand for elderly nursing care services in Singapore, UMC answered the call with the opening of its second nursing home in 2012 at Elizabeth Drive, in the restful surroundings of the Bukit Timah Nature Reserve. The tranquil environment was the impetus for the creation of a new wing in 2015, expanding the home’s capacity further.
UMC’s latest development has seen its return to one of Singapore’s oldest neighbourhoods – Queensway. Conveniently located next to the 10-storey heritage flats (affectionately known as Chap Lau Chu) at Tanglin Halt estate.
Mission
We are a dedicated and competent team, committed to continuous improvement. We will deliver safe, dignified care and provide meaningful engagement to better the lives of those we serve
Values
PRIDE – Passion, Respect, Integrity, Development, Excellence
Trusted Care. Quality Life
At United Medicare Centre (UMC), we are a group of 250 dedicated staff who are passionate about caring for the elderly. From our healthcare professionals to our support service teams, we each have our residents’ best interests at heart, and regard them as family.
We also take a holistic view, focusing on physical and mental needs, as well as emotional and social needs. This philosophy guides all that we do, so that we give our residents the care they deserve, and a fulfilling quality of life.
While the needs of our residents are at the core of what we do, their families, caretakers and loved ones are equally important. At UMC, we believe in building and nurturing close partnerships with the families of our residents through constant feedback and conversations. We also provide training to caregivers to equip them to care for their loved ones when they return home.
We are committed to providing our residents with the highest quality of care, whatever their needs. This is supported by our belief in the delivery of individualised and progressive care.
Our Model of Care
PERSON-CENTRED
We see each resident as an individual who is unique. We customise a care plan according to each resident’s needs, abilities and preferences.
FAMILY INVOLVEMENT
We believe in holistic care. We encourage families to partner us in meeting the many needs of their loved ones to improve their overall well-being.
STAYING ENGAGED WITH THE COMMUNITY
We recognise the importance of being part of an extended community, despite our residents living apart from it. We welcome the family, friends and community to share their time and enrich the lives of our residents through meaningful interaction.
PURPOSEFUL AND MEANINGFUL ACTIVITIES
We engage and motivate our residents to participate in activities that are both enjoyable and meaningful.