Resumption of Face-to-face visitations at Nursing Homes

We recognise that it has been a difficult period for family members and Caregivers who wish to visit your loved ones at our nursing homes during the Circuit Breaker and in Phase 1 of Post-circuit Breaker. The Multi-Ministry Taskforce has recently announced plans to move from Phase 1 Post-circuit Breaker to Phase 2, hence, visits to nursing homes will resume gradually and cautiously from 19th June 2020.

As seniors are especially vulnerable, we will be extra careful and put additional precautionary measures in place to protect our residents as more activities resume. We will continue to keep up with infection control practices and safe distancing measures, therefore upon entry to our Centre, you will be required for health declaration, temperature screening and signing in to Safe-Entry App to Check-in and Check-Out from the vicinity.

To minimize the risk of infection in the Centre, each resident will be allowed a total of two designated visitors, and only one may visit each day, with each visit limited to 30 minutes. Visitors should not visit if unwell and wear a mask at all time when you are in the Centre. In addition, total number of visitors allowed each day in the Centre will be capped.

You may contact our Admin Office at the respective Centre to register the two designated visitors and arrange for the visitation appointment in advance. No visitors will be allowed with no prior appointment.

Meanwhile, we will still keep our Video Calls open, do call us in advance to book the time slot.

We seek your kind understanding of the above, visitors who disregard the rules will be turned away. And we will review these visitor management measures and may adjust accordingly. Once again, we would like to appeal to your patience and kind understanding.

As always, we wish you and your love ones safe and well.

Elevated Covid-19 Precautionary Measures in Nursing Home

Dear Caregivers,

In our letter dated 1st April 2020, we elaborated the various level of precautionary measures that have been implemented in United Medicare Centre (UMC) in response to the COVID-19 since January 2020.

We would like to further update on the development and situation in our Nursing Home. With the virus spread in the community in Singapore, enhanced measures have been implemented throughout our centres since the circuit breaker on 8th April, e.g. spilt zone allowing residents and staff interaction only within the same zone.

As Nursing Home residents are particularly vulnerable to COVID-19, we will also step up our precautionary surveillance. Residents with fever, respiratory symptoms suggestive of pneumonia, we will manage the situation with heightened vigilance by carrying out the necessary testing with doctor’s consultation.

On 21st April, the Prime Minister announced that the circuit breaker will be extended till 1st June 2020. With that, please be informed that we will extend our NO VISITORS till Circuit Break is over or further advice from Ministry of Health.

We strongly encourage you to continue to stay in touch with your loved one in our nursing home through phone call and video call.

 

尊敬的家属,

在2020年4月1日的信中,我们详细阐述了自2020年1月起,爱心康复中心(UMC)针对COVID-19冠状病毒采取的各种预防措施。

我们想进一步向您介绍我们中心的发展情况。随着病毒在新加坡社区的传播,自4月8日起,随着阻断措施的推出,我们在整个中心实施了增强措施,例如分化区域,仅允许居民和员工在同一区域内互动。

由于年长居民特别容易感染COVID-19 冠状病毒,因此我们还将加强预防性监视。患有发烧,呼吸道症状提示肺炎的居民,我们将通过与医生协商进行必要的检查,以提高警惕性的方式处理这种情况。

4月21日,总理宣布将阻断机制期延长至2020年6月1日。据此我们将延长拒绝访客的时间,直到阻断措施结束或卫生部的进一步建议。

我们强烈建议您通过电话和视频电话继续与您所爱的人保持联系。

No Visitors Allowed until 30 April

Dear Caregivers,

As of 31st March, there are a total number of 926 Covid-19 reported cases in Singapore.

Case 918 is a resident at a nursing home at 1 Thomson Lane. The 86-year-old woman is unlinked to any cases at the moment. She was tested positive for COVID-19 on 31st March and is currently in an isolation room in the hospital.

Singapore enters a new phase of Covid-19 community transmission.

United Medicare Centre (UMC) is taking the community spread very seriously. In the past months, we have taken many precaution measures to minimise the potential exposure to our residents who are elderly and most vulnerable. The measures had been taken include:

  • Cancellation of group outings
  • Cancellation of volunteers’ visits
  • Cancellation of all external events
  • Temperature taking twice a day for the residents and staff
  • Reducing the number of visitors and limiting visiting hours.
  • Cancellation of home leave
  • Implementation of safe distancing

The impact of residents in a nursing home being infected can be very detrimental. UMC management has conducted a careful risk assessment and decided that we shall NOT ALLOW VISITORS from 2nd April till 30th April. We would like to ask for your understanding and cooperation for the enhanced measures taken.

We understand that you and family members’ emotional support to the resident is very important, so we encourage you to call our residents’ mobile phones if they have to chat with them daily.

For residents who do not have mobile phones, our centre staff will have allocated time slots for you to call or video chat with your loved ones staying in UMC.

If you need any assistant with calling or video chat, please contact the respective centre, our colleagues will be there to assist you.

 

尊敬的家属,

截至3月31日,新加坡共有926例Covid-19报告病例。

第918号案例是汤姆森巷1号疗养院的居民。目前,这名86岁妇女与任何病例均无关。她于3月31日接受了COVID-19检测,结果呈阳性,目前在医院的隔离病房。

新加坡进入COVID-19社区传播的新阶段。

爱心康复中心(UMC)十分重视社区的传播。在过去的几个月中,我们采取了许多预防措施,以最大程度地减少老年人和最弱势居民的潜在暴露。已采取的措施包括:

  • 取消团体郊游
  • 取消志愿者访问
  • 取消所有外部事件
  • 居民和工作人员每天要取两次温度
  • 减少访客数量并限制访问时间
  • 取消外出或回家假期
  • 实施安全间隔

一旦居民在康复中心院中受到感染,后果的危害性会严重。爱心康复中心(UMC)管理层进行了认真的风险评估,并决定 从4 月 2日到30日我们不允许访客进入。我们希望您对采取的增强措施给与了解与合作。

我们知道您和家人对我们中心居民的情感支持非常重要,因此,如果您每天必须与居民聊天,我们建议您拨打他们的手机。

对于没有手机的居民,我们的中心工作人员将会分配时间,让您与住在爱心康复中心(UMC)的亲人通话进行视频聊天。

如果您需要电话或视频聊天的任何帮助,请联系各自的中心,我们的同事将在您的身边为您提供帮助。

Precaution Measures for COVID-19

Dear caregivers/visitors,

As COVID-19 has become a pandemic situation, cases are still reported almost daily in Singapore.

United Medicare Centre (UMC) is taking all the precaution measures recommended very seriously to minimise the potential exposure to our residents who are elderly and vulnerable. The measures have been taken include:

  1. Cancellation of group outings
  2. Cancellation of volunteers’ visits
  3. Cancellation of all external events
  4. Temperature taking twice a day for the residents and staff
  5. Reducing the number of visitors. Caregivers who accompany/visit our residents will have to register with us before being allowed entry. We will only be able to allow one visitor for each resident at a time.
  6. Reducing the visiting hours from three times a day to twice a day with effect from 23 March 2020. Our visiting hours will be: 9:00am – 11:00am / 2:30pm – 4:00pm

We will be asking all visitors for personal details, health status and travel history. Anyone with the following conditions will be declined to enter our facility:

  • are unwell (i.e. have respiratory symptoms, cough, shortness of breath); or
  • have travelled overseas in the last 14 days (with effect from 21 st March 2020).

On behalf of UMC management, staff and residents, we truly appreciate your understanding and working with us to better provide a safer environment for our residents.

 

尊敬的家属及访客,

随着COVID-19成为大流行病,新加坡每天仍在报告病例。爱心康复中心(UMC)非常认真地采取了卫生部建议的所有预防措施,以最大程度地减少对我院老年居民的潜在影响。已经采取的措施包括:

  1. 取消团体郊游
  2. 取消志愿者访问
  3. 取消所有外部事件
  4. 居民和工作人员每天要测两次温度
  5. 减少访客人数。陪同/访问我们居民的访客必须与我们注册后方可来访。我们一次只能为每位居民允许一位访客。
  6. 从2020年3月23日开始,将探访时间从每天三次减少到每天两次。我们的探访时间将是: 9:00 am -11:00 am / 2:30 pm -4:00 pm

我们将要求所有访客提供个人详细信息,健康状况和旅行记录。符合以下条件的任何人均不得进入我们的设施:

  • 身体不适(如有呼吸道症状,咳嗽,呼吸急促);要么
  • 最近14天内曾出国旅行 (从2020年三月二十一日起)。

我代表爱心康复中心管理层,员工和居民,非常感谢您的理解并与我们一起为更好地为居民提供更安全的环境。

Appointment of Preceptors

On 29 June 2017, there are a total of 21 staff across 3 facilities of United Medicare Centre (Toa Payoh, Eilzabeth Drive and Queensway), were appointed as Preceptor at the Preceptor Appointment Ceremony held at Queensway.

The preceptor are appointed to staff who have demonstrate strong performance and showing patience, good communication and interpersonal skills in the organisation.

As the newly appoint Preceptors, the staff will provide guidance and advice regarding the aspects of working at United Medicare Centre. He / she will be the role model, leader, influencer, evaluator and protector to the apprentice staff. This is also to expedite the process of assimilation especially for the new foreign staff that will help them in acclimatise to Singapore culture and norms.

Congratulations to all Preceptors!

Official Opening Elizabeth Drive’ New Wing 2017

United Medicare Centre (Elizabeth Drive) was established in June 2012 with 138 beds. On 2 April 2017, United Medicare Centre has announced the official opening at Elizabeth Drive’s New Wing, to support the elderly community, especially those within the South West District, with an extension building of 110 beds.

Together with 200 guests, the opening was graced by Ms Low Yen Ling, Mayor of South West District, Parliamentary Secretary, Ministry of Education & Ministry of Trade and Industry, Adviser to Bukit Gombak GROs and MP for Chua Chu Kang GRC.

United Medicare Centre are grateful to be able to collaborate with the partners in the healthcare industry, to provide free health screening, such as general eye screening, blood glucose and blood pressure measurement, for residents in the area, and the larger community of South West CDC.